1. Importance of Communication

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Communication with a client is part of your work. It’s important not only to complete tasks but also to clearly and structurally convey information, align steps, and document agreements.

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2. Small Talk and the First Contact

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Every interaction starts with brief friendly conversation:

• introduce yourself
• share interests
• discuss common topics.

This helps create a comfortable working atmosphere.

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3. Preparing Your Self-Introduction

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Prepare a few sentences about yourself:

• who you are
• what you do
• and what formats you work with.

This helps the client understand your approach quickly.

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4. Client Calls

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During a call, start with brief small talk, then move to the main topic.

Keep a positive and open tone, be punctual and atte

• It’s helpful to take short notes during the call — either manually or using AI tools — to capture key ideas and agreements.
• If it’s a video call, test your microphone and camera in advance to avoid technical issues during the meeting. Small technical problems can negatively affect the first impression.
• Make sure your background and video image look clean, simple, and professional.
• You can also ask the client for permission to record the call. Explain that the recording will only be used internally to create a short summary of the meeting that will be shared with the client afterward. Emphasize that the recording will remain confidential and will not be shared with third parties.

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5. Written Communication

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Emails should be structured:

• address the person by name or the team
• brief greeting and ask about current tasks
• main message clearly and concisely
• follow-up questions if needed
• polite closing

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